In an emergency call 999. Out-of-hours call 111. Mexborough Medical Practice: 01709 514443
Mexborough Medical Practice NHS general practice
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Compliments & complaints

Your feedback helps us improve. We take complaints seriously and respond promptly.

Compliments

If you've had a good experience with the practice, we'd love to hear about it. Compliments are shared with the team and lift everyone's spirits.

Complaints

If something hasn't gone well, please tell us. Most complaints are resolved quickly through an informal conversation; for more serious issues we follow the NHS complaints procedure.

How to make a complaint

How to make a complaint. Step 1: think about what happened. Step 2: get in touch by phone on 01709 514443, by email at Syicb-doncaster.askern-medical-practice@nhs.net, or by post at Mexborough Integrated Healthcare Centre, Alagu Close, Off Highwoods Road, Mexborough S64 9AE. Step 3: share your complaint, telling us what happened and what you would like to happen next. Step 4: we will acknowledge a written complaint within 3 working days and send a further response within 28 working days. Step 5: we will reply in writing, or by your preferred contact method, with the outcome. If you are not happy with our response you can contact NHS England or the Parliamentary and Health Service Ombudsman: www.nhs.uk/complaints.
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If you remain dissatisfied

You can escalate your complaint to: